Return policy

In accordance with Directive 97/7/EC of the European Parliament and the Council dated 20 May 1997, which addresses the protection of consumers in distance contracts, the Buyer is not entitled to withdraw from the contract if the purchased goods are of a customized nature, made specifically according to the Buyer’s instructions.

As the item you acquired from our online store is tailored to your specific requirements, returns will only be accepted in cases where the product exhibits defects, deviates from your order specifications, or incurs damage during the shipping process.

Refunds will not be provided for items returned without a valid reason or without prior communication with us.

Upon acceptance of a returned item, the refund will be processed using the same payment method employed for the original purchase. Please be aware that the cost of shipping the item back to us is the responsibility of the Buyer.

When initiating a return, ensure that the product remains unused and is returned in its original packaging. Label the package as “RETURNED ITEM” to prevent any potential confusion.